Clean Kweens

**Effective Date: 24th July 2024

Welcome to Clean Kweens ("we," "us," or "our"). By accessing or using our website and services, including purchasing and engaging with our online courses, you ("user" or "you") agree to comply with and be bound by these Terms of Use ("Terms"). Please read these Terms carefully before using our platform.

1. **Acceptance of Terms**

By accessing and using our platform, you agree to be bound by these Terms of Use, our Privacy Policy, and any additional guidelines or policies posted on the platform. If you do not agree to these Terms, you may not use our services.

2. **Eligibility**

You must be at least 18 years old to use our platform or have parental consent if under 18. By accessing our services, you represent that you are legally capable of entering into a binding contract.

3. **Changes to Terms**

We reserve the right to modify these Terms at any time. Changes will become effective immediately upon being posted. Your continued use of the platform after such modifications constitutes your acceptance of the new Terms.

4. **Access to Services**

We provide access to various online courses, resources, and tools related to nutrition and health ("Services"). We may modify, suspend, or discontinue any part of the Services at any time without notice. We will not be liable if any part of the platform is unavailable at any time or for any period.

5. **Account Registration**

To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your login information and are fully responsible for all activities that occur under your account.

6. **Purchases and Payment**

When purchasing courses or other content, you agree to provide accurate payment information. All purchases are final unless otherwise stated in our refund policy. We reserve the right to reject or cancel any order at any time for any reason.

7. **Refund Policy**

At Clean Kweens, we are committed to providing high-quality online courses. If you are not satisfied with your purchase, this refund policy outlines your rights under Australian Consumer Law (ACL) and how we handle refund requests.

1. Your Rights Under Australian Consumer Law (ACL)

Under the ACL, you are entitled to a refund, replacement, or repair if the product or service:

• Is not of acceptable quality;
• Does not match the description provided;
• Fails to meet the purpose it was sold for; or
• Has a major fault or defect.

A major fault may include situations where:

• The course content is significantly different from the description or advertising;
• The course cannot be accessed due to technical issues that we cannot resolve;
• The course is unfit for the stated purpose or has significant flaws that impact its usefulness.

However, you are not entitled to a refund if you:

• Simply change your mind;
• Choose the wrong course;
• Fail to complete the course;
• No longer wish to use the course.

2. Eligibility for Refunds

Refund requests must meet the following conditions to be considered:

• The course is unusable due to a major issue as defined by the ACL.
• You have notified us of the issue within 30 days of purchase.
• You have provided evidence of the fault or defect.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to [Insert Contact Email] with your name, the course purchased, date of purchase, and a detailed description of the issue.
2. Review: We will assess your request in line with your rights under the ACL. If necessary, we may request further information to help us determine whether a refund is warranted.
3. Outcome: If your refund is approved, we will process it via your original payment method within 14 business days.

4. Non-Refundable Circumstances

Refunds will not be granted under the following circumstances:

• You completed a significant portion of the course, or the course has been fully delivered (except where a major fault is evident).
• Issues arising from personal reasons or changes in your schedule that prevent you from completing the course.

5. Course Access After Refund

If a refund is granted, access to the course and all associated materials will be revoked immediately. You will not be able to download or access any content after the refund is processed.

6. Exclusions and Special Circumstances

We may offer partial refunds or credit in special circumstances at our discretion, such as severe illness, bereavement, or other significant personal hardship. These cases will be assessed individually.

7. Contact Information

For all refund inquiries, please contact us at:

Clean Kweens
Email: [email protected]

Please review this policy carefully before purchasing any courses or materials.

8. **Intellectual Property**

All content provided through our platform, including but not limited to courses, videos, materials, recipes, graphics, and text, is owned by or licensed to us and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify any content without our express written permission.

9. **User Conduct**

You agree to use the platform only for lawful purposes and in accordance with these Terms. You agree not to:

- Violate any applicable laws or regulations.

- Submit false or misleading information.

- Engage in any conduct that could damage, disable, or impair the functionality of the platform.

- Upload or distribute any harmful or malicious content.

10. **Termination**

We reserve the right to terminate or suspend your access to the platform for any violation of these Terms or any other policy at our discretion.

11. **Disclaimer of Warranties**

The platform and its content are provided on an "as is" and "as available" basis. We do not guarantee that the platform will be error-free, uninterrupted, or that any defects will be corrected. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. **Limitation of Liability**

In no event shall Clean Kweens, its affiliates, or its employees be liable for any direct, indirect, incidental, special, or consequential damages arising from your use or inability to use the platform, even if advised of the possibility of such damages.

13. **Indemnification**

You agree to indemnify, defend, and hold harmless Clean Kweens and its employees from and against any and all claims, liabilities, damages, losses, or expenses arising out of your use of the platform or breach of these Terms.

14. **Governing Law**

These Terms shall be governed by and construed in accordance with the laws of Australia. Any legal actions or proceedings arising under these Terms will be subject to the exclusive jurisdiction of the courts located in Australia.

15. **Contact Information**

If you have any questions or concerns about these Terms, please contact us at:

Clean Kweens  

Email: [email protected]